[lgerard]

I was sympathetic towards your plight untill I noticed the 600/250 figure in three months

jesus, no wonder they are pissed.

Anyway, the reasoning that the are giving you is just bullshit. So you are in the top .001%, big deal, someone wil always be in the top .001%

As for not telling you what the consider acceptable ussuage..thats nonsense too.

Comcast may have all kinds of arcane TOS, but they do not operate in a vaccum. They have a franchise, and somewhere in your community there is a political entity responsible for enforcing their agreement with your community.

I suggest you find out who that is and start putting pressure on them to get comcast to disclose what they consider reasonable ussuage and under what circumstances they can fail to provide service. If you don't get an immediate answer, recruit some other customers (everybody hates comcast) and bombard them with letters.

If you push hard enough, politicians will respond.