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KPO I am also running on a 2wire 2700hg-b router. you might check to see if you are forwarded thru the firewall in the router.look in your network prefs and find the routers ip address. type that into the browser and it will take you to the routers setup page. from there you can setup the firewall to allow the BT client you use thru. hopfully this helps.. by default these routers are set to allow nothing thru