[Ted]

I don't think that "Finish Allocation" will ban or "deselect" a user. Maybe someone who uses ABC and knows will read this and help out with that one.

While the help desk may not have a clue (most don't), they should at least be able to tell you what speeds you're capable of getting. If not, try your ISP's website. You can also call their sales department as if you're interested in service and ask what speeds they offer. I tried checking your ISP's page, but I can't read the language and didn't see an English translation option. Whatever they claim though, it has to be true - other wise they'd be hit with false advertising or misrepresentation lawsuits.