[4candles]

Originally Posted by thisistoto

Another thing: When I use Roxio DVD Player to play the DVD on my computer, it plays perfectly.........

Which seems to prove that it's not a hardware problem, but a software problem.

Have you tried different software to create an image file from the DVD? "DVD Decryptor" seems to be the standard Windows tool for that kind of thing. I don't know what else is available for Windows, but if you know someone with a Linux box, you can simply type:

dd if=/dev/hdc of=image.iso

Where "/dev/hdc" is the "device name" of the DVD drive - this varies between installations, and "image.iso" is the output filename.

Unless someone comes up with a better plan, I think it's just a case of trying as many different methods of creating an image file as you can until one works.