Some more followup, this is a PM from a friend I know from a different forum, who just ran into this problem, (name withheld, they know who they are if they wanna step in on this thread.)
Comcast cut off access w/o notice, on a friday (so no access all weekend, of course! bastods..) I'd make them give me a free month at the higher bandwidth rate for doing that! :P
Their response is instructive of how to handle comcast's abuse dept, so I wanted to share it:
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I convinced (Comcast) that since they said I had no limits, they can't harass me. The rep got shitty but they don't call me the queen of bitch for nothing. I told them my attorney was available for a 3 way call but he (the rep), of course, declined. [...] I also convinced them it was my netflix instant viewing that made it go up
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