[lgerard]

Originally Posted by gsocket

The trick for Cablevision, at least in my case, was actually not even to bother with supervisors. I did speak to one who cut a few things off my bill but then patronized me about how they are a business that is providing a service in exchange for money... Thank you Mr. Harvard MBA!

It wasn't until I spoke to the "retention" department that the food gates opened up. My sense was that the supervisors were there to solve problems with customer service but the sole purpose of the retention department is to talk customers into not canceling their service.

I totally agree though Kstyle - customer service and business practices will continue to become more laughable unless more people start fighting back against the bull shit.

You might want to remind mr harvard mba that they are not just a business providing a take it or leave it service....they are franchises, and thus subject to political pressure, and believe it or not, that's the way to fight back.