Re: Problems with connection cutting out
I had the same experience as you without the router... with TWC. They came out and did some diagnostics and determined it was a bad modem and poor wiring. They redid the wiring, gave me a new modem and now it's all good. It took multiple calls in to tech support to get them to come out. At least 12.
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68 Stat. 775, 50 U.S.C. 841-844
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