That is weird. What OS is on the remote box? What OS is on your local box? What OS is on your laptop? Do you have an IT Admin or Tech at work?
If you are having issues with RDP on Windows 7, try this RDP update:
https://support.microsoft.com/en-us/...1-fff8e545bf63
If Windows 10, here's a search for reinstalling RDP:
https://duckduckgo.com/?q=reinstall+...2windows+10%22
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